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Customer carre representative - Madurai
Wednesday, 11 February, 2026
Item details
City:
Madurai, Tamil Nadu
Salary:
Rs 10,000
Item description
A customer care representative (or customer service representative) serves as the primary point of contact between a company and its customers. They are responsible for managing inquiries, resolving complaints, and ensuring high levels of customer satisfaction across various communication channels.
Core Duties & Responsibilities
Handle Customer Inquiries: Respond to questions about products, services, pricing, and company policies via phone, email, live chat, or social media.
Issue Resolution: Troubleshoot technical problems, address billing concerns, and process returns, refunds, or exchanges.
Maintain Records: Document all customer interactions and transactions in Customer Relationship Management (CRM) software to ensure accurate history and follow-up.
Escalation: Identify complex issues that require specialist intervention and refer them to the appropriate department or supervisor.
Order Management: Assist customers with placing orders, tracking shipments, and modifying account details.
Core Duties & Responsibilities
Handle Customer Inquiries: Respond to questions about products, services, pricing, and company policies via phone, email, live chat, or social media.
Issue Resolution: Troubleshoot technical problems, address billing concerns, and process returns, refunds, or exchanges.
Maintain Records: Document all customer interactions and transactions in Customer Relationship Management (CRM) software to ensure accurate history and follow-up.
Escalation: Identify complex issues that require specialist intervention and refer them to the appropriate department or supervisor.
Order Management: Assist customers with placing orders, tracking shipments, and modifying account details.
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